Last updated: 15 July 2026

UK Caravans Exports Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, create an account, subscribe to our newsletter, enquire about a caravan or motorhome, sell a vehicle to us, or otherwise use our services.

1. Who we are

UK Caravans Exports Ltd is the controller responsible for your personal information.

Our details are:

Legal name: UK Caravans Exports Ltd
Company number: 07157902
Registered office: The Orchard, Puttenham Heath Road, Compton, Guildford, England, GU3 1DU
Trading address: Dunsfold Road, Alfold, Cranleigh, Surrey, GU6 8HY
Email: contact@ukcaravansexports.co.uk
Telephone: 07789 993711

References in this policy to “UK Caravans Exports”, “we”, “us” or “our” refer to UK Caravans Exports Ltd.

2. The information we collect

The information we collect depends on how you interact with us.

Information you provide to us

We may collect:

• Your first name and last name.
• Your email address.
• Your telephone number.
• Your postal or delivery address.
• Your account username and password.
• Details included in enquiries or messages you send to us.
• Information about a caravan, motorhome or other leisure vehicle you wish to buy or sell.
• Vehicle details such as its make, model, year, condition, registration, service history and photographs.
• Information about your budget, preferred vehicle, berth requirements, layout preferences or other purchasing requirements.
• Records of your purchases, sales, payments, deposits, collections or deliveries.
• Identification, ownership, finance, export, customs or transaction documents where these are required to complete a purchase, sale or export.
• Your newsletter and marketing preferences.
• Any other information you choose to provide to us.

Please do not provide sensitive personal information through our website forms unless we have specifically requested it.

Information collected automatically

When you use our website, we may automatically collect technical information such as:

• Your IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and links selected.
• The date, time and length of your visit.
• The website or advertisement that referred you to us.
• Account login and security information.
• Cookie identifiers and similar technology data.

We collect this information through server logs, cookies and similar technologies.

Please read our Cookie Policy for more information about the cookies used on our website.

Information received from other sources

We may receive information about you from:

• Vehicle advertising and marketplace websites.
• Social media platforms.
• Finance providers.
• Payment providers.
• Delivery and collection providers.
• Export, customs and logistics providers.
• Identity, fraud-prevention and vehicle-history services.
• Analytics and advertising providers.
• Publicly available sources.

Where another organisation provides your information to us, it is responsible for ensuring it has a lawful basis for doing so.

3. How we use your information

We may use your personal information to:

• Respond to your questions and enquiries.
• Contact you about a caravan or motorhome.
• Provide vehicle information, prices and availability.
• Arrange appointments, inspections, collections and deliveries.
• Provide a valuation for a vehicle you wish to sell.
• Purchase a caravan, motorhome or other leisure vehicle from you.
• Sell and deliver a vehicle to you.
• Manage deposits, payments, refunds and transaction records.
• Create and manage your website account.
• Provide account features such as saved vehicles and wishlists.
• Process password reset requests.
• Provide customer service and after-sales support.
• Manage warranties, complaints and disputes.
• Arrange finance, delivery, collection or export services where requested.
• Comply with legal, tax, accounting, customs and regulatory requirements.
• Prevent fraud, misuse, security incidents and unauthorised account access.
• Maintain, secure and improve our website and services.
• Understand how visitors use our website.
• Send newsletters, offers and marketing communications where permitted.
• Keep a record of your marketing preferences.
• Establish, exercise or defend legal claims.

We will not sell your personal information to third parties.

4. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following lawful bases.

Contract

We may process your information where it is necessary to:

• Take steps at your request before entering into a contract.
• Purchase a vehicle from you.
• Sell or deliver a vehicle to you.
• Provide a service you have requested.
• Manage your customer account.
• Fulfil our obligations under an agreement with you.

Legitimate interests

We may process your information where it is necessary for our legitimate business interests, provided that your rights and interests do not override those interests.

These interests may include:

• Responding to enquiries.
• Operating and improving our business.
• Managing customer relationships.
• Maintaining records of previous enquiries.
• Protecting our website, employees, customers and business.
• Preventing fraud and misuse.
• Understanding website performance.
• Promoting similar products or services to existing customers where legally permitted.
• Establishing or defending legal claims.

Legal obligation

We may process information where it is necessary to comply with laws relating to matters such as:

• Tax and accounting.
• Vehicle ownership and registration.
• Consumer protection.
• Fraud prevention.
• Customs and exports.
• Law-enforcement requests.
• Legal claims or court orders.

Consent

We may rely on your consent where:

• You subscribe to our email newsletter.
• You agree to receive certain marketing communications.
• You accept optional analytics or advertising cookies.
• We otherwise specifically ask for your consent.

You may withdraw your consent at any time. Withdrawing consent will not affect any processing that took place before your consent was withdrawn.

5. Marketing communications

You may receive marketing communications from us where:

• You have expressly subscribed to our newsletter.
• You have asked us to send you information.
• You have previously purchased or enquired about similar products or services and the law permits us to contact you.
• We otherwise have a lawful basis to contact you.

You can unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email.
• Contacting us at contact@ukcaravansexports.co.uk.
• Updating your communication preferences where this option is available.

We may retain limited information about people who have unsubscribed so that we can respect their preferences and avoid sending further marketing.

Service messages relating to an enquiry, purchase, account, delivery or transaction are not marketing communications and may still be sent where necessary.

6. Cookies and website analytics

Our website uses cookies and similar technologies to:

• Make the website function correctly.
• Keep accounts secure.
• remember login and user preferences.
• Support wishlists and other website features.
• Measure website traffic and performance.
• Understand how visitors interact with the website.
• Support advertising and marketing where you have given the necessary consent.

Some cookies are essential for the website to operate. Other cookies, including analytics and advertising cookies, should only be placed where you have provided the necessary consent.

You can manage your choices through our website’s cookie banner or your browser settings.

More information is available in our Cookie Policy.

7. Who we share your information with

We may share personal information with trusted organisations where this is necessary to operate our business or provide our services.

These may include:

• Website hosting and technical support providers.
• Website developers and IT security providers.
• Email, communications and customer-management providers.
• Newsletter and email marketing platforms.
• Payment processors and banks.
• Accountants, insurers, auditors and professional advisers.
• Finance providers where you request vehicle finance.
• Vehicle delivery, recovery and collection providers.
• Vehicle-history, identity and fraud-prevention services.
• Export agents, customs representatives, ports and logistics providers.
• Advertising, analytics and social media platforms where permitted.
• Government departments, regulators, courts and law-enforcement authorities.
• A buyer, seller or adviser involved in a sale, merger, restructuring or transfer of our business.

Service providers acting on our behalf may only use your information for the services they provide to us and must protect it appropriately.

We may also disclose information where required by law or where necessary to protect our legal rights, customers, employees or business.

8. International transfers

Some of the organisations that provide website, email, analytics, advertising or technology services to us may store or access information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure it receives an adequate level of protection.

These safeguards may include:

• Transferring information to a country recognised by the UK as providing adequate protection.
• Using the UK International Data Transfer Agreement.
• Using the UK Addendum to the European Commission’s Standard Contractual Clauses.
• Applying another legally recognised transfer safeguard.

You may contact us for more information about the safeguards used for international transfers.

9. How long we keep your information

We only retain personal information for as long as it is reasonably required for the purpose for which it was collected.

Our normal retention periods may include:

• General enquiries: normally up to 24 months after the enquiry is resolved.
• Vehicle valuation enquiries: normally up to 24 months, unless a transaction takes place.
• Customer and transaction records: normally up to seven years after the end of the relevant financial year.
• Vehicle purchase, sale, export and ownership records: for as long as required for legal, tax, accounting, warranty or dispute purposes.
• Website accounts: for as long as the account remains active and for a reasonable period after closure.
• Newsletter information: until you unsubscribe or we determine that the information is no longer accurate or required.
• Marketing suppression records: for as long as necessary to ensure we continue to respect your opt-out request.
• Website security records and server logs: for a limited period determined by our security and hosting requirements.
• Legal complaints and disputes: until the matter is resolved and any relevant limitation periods have expired.

We may retain information for longer where required by law, regulatory requirements, fraud prevention, insurance obligations or an ongoing legal dispute.

We may anonymise information so that it can no longer identify you. Anonymised information may be retained and used for statistical or business purposes.

10. How we protect your information

We use appropriate technical and organisational safeguards designed to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Misuse.
• Alteration.
• Disclosure.
• Destruction.

Access to personal information is limited to employees, contractors and service providers who have a legitimate business need to access it.

Although we take reasonable steps to protect your information, no website, email service or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential. Please contact us immediately if you believe your account or information has been compromised.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Object to processing based on legitimate interests or direct marketing.
• Request restriction of how we use your information.
• Request data portability for certain information you have provided to us.
• Withdraw consent where we rely on consent.
• Complain about how your information has been handled.
• Request information about safeguards used for international transfers.

Some rights are subject to legal limitations and may not apply in every situation.

You will not normally have to pay a fee to exercise your rights. However, we may charge a reasonable fee or refuse a request where the law allows us to do so, including where a request is clearly unfounded, repetitive or excessive.

We may ask you to provide information to confirm your identity before responding to your request.

We normally respond to valid requests within one month, although the law allows additional time for particularly complex requests.

To exercise your rights, contact:

Email: contact@ukcaravansexports.co.uk
Post: UK Caravans Exports Ltd, Dunsfold Road, Alfold, Cranleigh, Surrey, GU6 8HY

12. Complaints

Please contact us first if you have a concern about how we use your personal information. We will try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

13. Third-party websites and embedded content

Our website may contain links to or embedded content from third-party websites, including social media platforms, video providers, mapping services, review platforms and vehicle marketplaces.

These third parties may collect information about you and may use their own cookies or tracking technologies.

We do not control how third-party websites use your information. You should read the privacy policy of any third-party website or service you use.

14. Children’s information

Our website and services are not intended for children, and we do not knowingly collect personal information directly from children.

Please contact us if you believe that a child has provided personal information to us.

15. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to our services, website, technology or legal obligations.

The latest version will be published on this page, together with the date it was last updated.

16. Contact us

Questions about this privacy policy or how we handle personal information can be sent to:

UK Caravans Exports Ltd
Dunsfold Road
Alfold
Cranleigh
Surrey
GU6 8HY

Email: contact@ukcaravansexports.co.uk
Telephone: 07789 993711